Impersonation
Claims of authority or a trusted identity, evaluated alongside what the caller is actually asking.
The Sentien platform
Understand the conversation.
Act in the moment.
An intelligence and intervention layer that evaluates context, recognizes scam behavior, and helps people respond while a conversation is still unfolding.
ONE SHARED INTELLIGENCE LAYER
CallsMessages
Understand.
Recognize. Respond.
WarnAssistIntervene
The protection loop
From conversation
to meaningful action.
Sentien connects understanding with a response. The protection experience can be tuned to the person, product, or service.
01
Understand context.
Interpret the conversation as it develops—not just the number calling or a single suspicious word.
02
Recognize the risk.
Identify scam tactics such as impersonation, pressure, secrecy, and requests for money or sensitive information.
03
Take action.
Apply the configured response: a warning, on-demand help, or proactive intervention during a risky call.
04
Guide what’s next.
Help the user understand what happened and what to do next, with family involvement where enabled.
Context over keywords
Recognize the tactic.
Not just the phrase.
A request can sound ordinary on its own. The surrounding conversation helps reveal when it is not.
Pressure and urgency
Attempts to rush a decision before the person can pause, verify, or seek help.
Payment requests
Instructions to move money, use an unusual payment method, or follow an unexpected transfer process.
Secrecy and isolation
Pressure to keep the conversation private or avoid involving a family member or trusted contact.
Sensitive information
Requests for verification codes, account access, or other information that could put the person at risk.
Changing context
How requests, intent, and risk develop across the exchange—not just a single suspicious phrase.
Configurable intervention
The right response
for the situation.
From a warning to active assistance, the intervention is part of the experience—not an afterthought.
Warn the user.
Make the risk visible.
A real-time warning helps the user recognize a suspicious request while leaving the decision in their hands.
For experiences where user control is the priority.
IN THE MOMENT
This request may be a scam.
This caller is asking you to move money urgently. Pause and verify the request through a trusted channel.
Offer help on demand.
Put assistance within reach.
Let the user ask for help during a suspicious call. The intervention experience can guide them through what the caller is asking and what to do next.
For people who want a choice before assistance joins.
IN THE MOMENT
Help is available.
The user can request in-call assistance rather than handling a suspicious conversation alone.
Step in proactively.
Respond during the risk.
Apply a configured intervention when a risky conversation needs more than a notification. The experience can pause the exchange and bring in assistance.
For higher-support protection, including senior-focused experiences.
IN THE MOMENT
Protection is stepping in.
The conversation can be paused so assistance can help the user respond safely.
Response options depend on the product, telephony environment, permissions, and deployment configuration.
Built to connect
One intelligence layer.
Different ways to deliver it.
Both call directions.
Apply conversation-level protection to incoming and outgoing calls, including when the user initiates the conversation.
Multiple phone environments.
Support mobile, landline, and VoIP pathways through the appropriate product or integration.
An experience you can configure.
Align warnings, assistance, and intervention behavior with the audience and service.
Let’s build safer conversations
Put conversation intelligence
to work in your service.
Explore an embedded integration, a branded offering, or a consumer-product partnership.